• Fullers GreatSights Terms and Conditions

General Fullers GreatSights Terms and Conditions

  1. All bookings not made locally should be reconfirmed with our office either the day before departure or 24 hours prior to departure.
  2. Fullers GreatSights Bay of Islands reserves the right to cancel departures, arrange alternative transport, itineraries and services when necessary. Departures and itineraries are subject to sea and weather conditions. To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.
  3. Where another company or persons operate the tour or cruise, Fullers GreatSights Bay of Islands is acting only as Sales Agent. Responsibility and liability for the operation of the land and sea transport lies with that operator.
  4. For the comfort of all passengers and in accordance with New Zealand government legislation, smoking is not permitted on our vessels or tour coaches. Regular stops are made on tours for the comfort of all passengers.
  5. To participate in swimming you must be able to swim competently in open water. The crew must be informed of any medical condition that may affect your swimming ability. Swimming with the dolphins is not available for children under the age of 8 years. Children between the age of 8 and 12 travelling on the Cream Trip or Dolphin Eco Adventure must be supervised by a parent or guardian at all times. Children must be 12 years or over to swim with the dolphins during the winter season (27th April to 23rd October). Please note swimming with the dolphins is subject to conditions and Department of Conservation guidelines.
  6. Entry fees and meals are not included except where stated.
  7. All prices stated are in New Zealand Dollars and include 15% Goods and Services Tax. Prices are subject to change without notice.
  8. Children’s fares - under 15 years . All children must be accompanied by a paying adult or on all Fullers GreatSights tours and cruises. There is no charge for infants under 5 years when not occupying a seat, except for Dolphin Eco Experience on which all children 14 and under are charged the children's rate. Please advise sales staff when an infant is travelling. Infants under 5 years old do not qualify for the free lunch on the Cape Reinga day tour.
  9. Dolphin Viewing Guarantee applies as follows:
      a) Dolphin Cruise to the Hole in the Rock - passengers who did not view dolphins or whales will receive a ‘go again for free’ voucher on the Dolphin Cruise to the ‘Hole in the Rock’ (lifetime validity, subject to availability on a standby basis, non-transferable).
      b) Dolphin Eco Experience - Passengers who did not view dolphins or whales will receive a ‘go again for free’ voucher on Dolphin Eco Experience (lifetime validity, subject to availability on a standby basis, non-transferable).
  10. If you wish to swim with dolphins on the Hole in the Rock cruise (winter season only) or on the Cream Trip or Dolphin Eco Experience (summer season only), an additional charge of $30 per person applies. We recommend pre-paying for this to avoid disappointment as there are limited swim spots available on each departure.
  11. Dolphin Swimming Guarantee applies as follows:
      Dolphin Cruise to the Hole in the Rock (winter season) - If conditions prevent us from swimming with dolphins, a swim refund of $30 will be offered to those passengers who have prepaid to swim.
      Cream Trip and Dolphin Eco Experience (summer season) - If conditions prevent us from swimming with dolphins, a swim refund of $30 will be offered to those passengers who have prepaid to swim.
  12. Cruising through the Hole in the Rock: conditions permitting. Applies to the Dolphin Cruise to the Hole in the Rock and The Cream Trip.
  13. Cancellations must be received by Fullers GreatSights no later than 6pm on the day prior to the cruise or tour departure. Passengers who have not cancelled will be considered “no shows” and no refunds are available.
  14. A Twin Tour discount of 10% applies to the full retail price if you purchase any two or more of the following products: Hole in the Rock Dolphin Cruise, The Cream Trip, Dolphin Eco Experience, Cape Reinga, Discover Hokianga, Discover Kerikeri, and Island Adventurer. Note: R Tucker Thompson and Russell Mini Tour are not included in the Twin Tour Special. The Twin Tour Special can not be used in conjunction with any other offer, discount or promotion.
  15. Combo deals - when cancelling a combo tour our standard terms and conditions apply. If passengers have travelled on one cruise or tour already and a refund is due under our terms and conditions, the refund will be the difference between the price of the combo and the retail value of the travelled tour or cruise.
  16. Combos are considered discounted tours, and cannot be used in conjunction with any other discount or offer.
  17. Fuel - due to the uncertainty of fuel prices Fullers GreatSights Bay of Islands reserve the right to add a fuel surcharge to any of their tours or cruises.
  18. Content and Price Validity: These terms and conditions are valid until 30 April 2017 and supersede any other issues.
  19. Payments- 'Fullers BOI Online' is the name that will appear on your credit card statement.

Conference / Charter Terms and Conditions

Reservations Procedures

For bookings, please contact us as follows:

Central Reservations
Great Sights Bay of Islands
Maritime Building, Waterfront
P O Box 145
Paihia
Bay of Islands
New Zealand

Local Reservations Hotline
0800 653 339
Tel: +64 9 402 7421

Reservations:

0800 653 339 (local toll free)
Fax: +64 9 402 7831
Email: info@dolphincruises.co.nz

For group or charter enquiries, please contact Mike Murphy: mikem@intercitygroup.co.nz

Fullers GreatSights Bay of Islands reserves the right to alter prices, cancel departures, arrange alternative transport, itineraries and services when necessary. Departures and itineraries are subject to sea and weather conditions.

Where another company or persons operate the tour or cruise Great Sights Bay of Islands is acting only as Sales Agent. Responsibility and liability for the operation of the land and sea transport lies with that operator.

Cancellations:

Cancellations must be received by us no later than 5 (five) working days prior to the cruise or tour departure.

Deposit:

A deposit of 15% is required to hold the booking 5 (five) days prior to departure.

Billing

Companies who hold a credit account with us will be invoiced after the client has travelled for the agreed nett rate. Invoices are issued on a monthly basis and statements are issued monthly. Full payment is due on the 20th of the month following the date of invoice.

Payments

For credit account holders, payments are due by the 20th of the month following the date on the invoice. Late payments may incur a penalty charge. Payments can be made by cheque in New Zealand dollars and sent to:

Fullers GreatSights Bay of Islands
Maritime Building, Waterfront
P O Box 145
Paihia, Bay of Islands New Zealand

Or direct credited to our bank account:

Account name: InterCity Group (NZ) Ltd
Account number: 02-0192-0515307-25
Bank: Bank of New Zealand
Branch: Newmarket, Auckland

Conditions of Carriage

InterCity Group (NZ) Ltd, trading as Fullers GreaSights Bay of Islands, is not responsible for any injury to passengers or damage to property for any cause whatsoever. Entry fees are not included unless otherwise stated. All departures are subject to demand, sea and weather conditions.

Fullers GreatSights Bay of Islands reserve the right to cancel any departure and vary itineraries in the interest of passenger safety and com27fort.

To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.

Pricing:

All fares quoted in our sales brochures are retail, NZ$ and include GST. All prices are typically valid for a minimum of 12 months however they are subject to change without notice. Our validity period is 01 Oct - 30 Sept.

Smoking Policy

For the comfort of all passengers and in accordance with New Zealand government legislation, smoking is not permitted on our vessels or tour coaches.

Disabled Passengers

We have limited wheelchair access onto Dolphin Seeker and Tangaroa III. Please advise us at the time of booking if you have clients with special requirements so that we can appropriately assist them.

Commentary

A detailed commentary is provided by the skipper/driver on all cruises and tours. This commentary is in English. Printed guide sheets are available on board vessels and coaches in German, Japanese and Mandarin.